Challenge: The clinic had faced a few negative online reviews and rating issues on Google & local directories- causing potential patients to hesitate. New patient sign-ups had dropped by ~40% over 6 months, and trust was eroding.
Goal: Clean up online reputation, rebuild trust, improve overall ratings, and bring patient inquiries back up.
Our Solution:
- Comprehensive audit of online reviews, directory listings, and social mentions
- Responded professionally to past negative reviews: addressed concerns, offered remediation, showing transparency and care
- Requested and managed new positive reviews from satisfied patients — distributed across Google, local directories, and social media
- Created a “Testimonials & Reviews” section on their website, showcasing real patient stories (text + before/after photos)
- Ongoing monitoring & alerts for new reviews/mentions to manage potential issues proactively
Results (over 4 months):
- Clinic’s average rating improved from 3.2 to 4.7
- Number of new positive reviews increased by 180%
- Monthly new patient inquiries went up by 70%
- Overall trust among local customers restored; many called explicitly saying they chose the clinic because of good reviews
Client Feedback:
“We almost lost hope after bad reviews, but Webily Media helped us rebuild trust. Now our phones are ringing again and patients mention how professional and trusted we look online.”
Takeaway
Active reputation management can revive trust and business health — especially critical for service-based local businesses.
